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YOUR MORTGAGE
is a click away

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Susan Mershon

Susan Mershon

Branch Manager [email protected] nmls#246760
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our core values

growthGrowth Mindset

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rocketAbove and Beyond

ideaProcess Driven

careCompassionate

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Since 2001, I’ve personally guided over 2,000 families through one of life’s biggest milestones: homeownership. What began as a recommendation from my realtor quickly became a calling — and a career that perfectly blends my expertise in counseling, public administration, and finance (plus a stint in municipal bonds for good measure). I didn’t just “fall” into mortgage lending — I found my purpose in it. Today, I bring both heart and strategy to every transaction. Whether you're a first-time buyer, a seasoned homeowner, or just figuring out your next move, I meet you with deep listening, a clear plan, and the confidence you need to move forward. As a Certified Mortgage Advisor (CMA), I deliver a top-tier experience rooted in education, transparent communication, and calm, proactive guidance — all designed to make your journey smooth and even enjoyable. Here’s what drives me: 🏡 Helping families build wealth and stability through homeownership 🐾 Making sure more dogs have homes (yes, really) 💬 Keeping the process human, clear, and just the right amount of fun I believe everyone’s story deserves to be heard — and I’m honored to help shape the next chapter of yours. Let’s get you home. And if there’s a pup waiting for a backyard, even better.

Here's how we do things

Apply Online
Get
Pre-Approved
Begin Home
Search
Loan Submitted
to Processing
Clear to Close!
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Our five-step mortgage process starts by applying online and getting pre-approved within 24 hours. This will require you to provide us some basic financial and personal information. We will take that information and get back to you with a pre-approval letter.

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Getting pre-approved determines how much we are willing to lend, allowing you to shop for homes with confidence. Sellers will take your offer more seriously when you have a pre-approval from a lender. With this complete, you can now start your home search.

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Finding the right home takes time, there are many things you need to look for and work out with the sellers. Once you find the home you would like to purchase, make and offer, and come to an agreement with the seller, we will submit your loan to our processing team.

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This may seem far from simple for people, but Neighborhood Loans has you covered! The mortgage loan processor is the link between your loan officer and underwriter. We collect and verify all the documents necessary to prepare your loan. This is arguably the most important part of the loan process.

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After you’re cleared-to-close, we will schedule your closing and fund the loan on the day that is most convenient for you. After the final documents are signed, you will be given the keys to your new home! We look forward to helping you through our home buying process.