At Neighborhood Loans, we are committed to maintaining the privacy and protection of our customers’ personal information. To ensure compliance with the Telephone Consumer Protection Act (TCPA) and other relevant regulations, we have established the following policy regarding the use of telephone numbers and communication preferences.

1. Do-Not-Call (DNC) Policy:

Neighborhood Loans respects the preferences of individuals who do not wish to receive unsolicited telemarketing calls. Therefore, we maintain an internal Do-Not-Call list to honor such requests. Our DNC policy includes the following:

– Individuals may request to be added to our internal DNC list by contacting us via phone, email, or postal mail. Once a request is received, we will promptly add the provided telephone number(s) to our DNC list within a reasonable timeframe, typically within 30 days.

– Neighborhood Loans will refrain from making telemarketing calls to telephone numbers listed on our DNC list, unless express consent has been given by the individual to receive such calls.

– We will regularly update our DNC list to ensure compliance with customer preferences and regulatory requirements.

2. TCPA Compliance:

In addition to honoring DNC requests, Neighborhood Loans adheres to the regulations outlined in the Telephone Consumer Protection Act (TCPA). Our TCPA compliance policy includes the following:

– Prior Express Consent: Before contacting individuals for telemarketing purposes, Neighborhood Loans obtains prior express consent from recipients, either written or verbal, as required by TCPA regulations.

– Identification and Opt-Out Mechanism: All telemarketing calls made by Neighborhood Loans will include identification information, such as the caller’s identity and contact information. Furthermore, recipients will be provided with an easy-to-use opt-out mechanism to unsubscribe from future telemarketing communications.

– Compliance Monitoring: Neighborhood Loans regularly monitors and reviews its telemarketing practices to ensure compliance with TCPA regulations. Any identified non-compliance issues are promptly addressed and remediated.

3. Communication Preferences:

Neighborhood Loans, Inc. respects the communication preferences of our customers. Individuals may specify their preferred methods of communication, including telephone, email, or postal mail. We will strive to accommodate these preferences to the best of our ability, while ensuring compliance with applicable regulations.

4. Contact Information:

For inquiries, requests, or concerns regarding our DNC-TCPA policy, individuals may contact us using the following information:

Neighborhood Loans, Inc.
1333 Butterfield Road – Suite 600
Downers Grove, IL 60515

Neighborhood Loans is committed to upholding the highest standards of privacy and compliance in our communications practices. Our DNC-TCPA policy reflects our dedication to respecting the preferences of individuals and complying with relevant regulations to ensure a positive and respectful customer experience.